NorthSmartIT Storage Maintenance

Fast, Flexible, Customizable, Cost Effective

Our maintenance and support offering for storage delivers consistent, predictable results with the flexibility to quickly adapt to growing business needs by employing a strategic mix of third-party maintenance and support plans. We cover all of the major OEM hardware platforms with extensive break/fix support to give you greater efficiency, availability and flexibility.

Accurate Resource Management

Direct Dispatch makes our support a model of expertise and efficiency. We employ the highest skilled Engineers for any given equipment class.

Incident Management

Our escalation process involves Management at every stage and a response is due within 60 minutes.

Monitoring Capabilities

NorthSmartIT manages call-home information to expedite service and return your storage to 100% functionality.

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With NorthSmartIT Storage Maintenance you can expect:

  • Rapid Response – Incident report to first response averages less than 15 min and is escalated at 60 min.
  • Fast, Accurate Resource Deployment – We make sure the right support team responds so your incidents are quickly resolved.
  • Critical Situation Incident Management – Through the duration of the incident, our service delivery managers and executive
    management are involved to ensure timely resolution.
  • Flexible Support Models – We provide flexible and fully customizable service levels to meet your specific requirements because no two environments are alike.
  • NorthSmartIT supports call-home capabilities.

Some of the Manufacturers We Support

Dell EMC

VMAX, DMX, VNX, CLARiiON, Celerra, Data Domain, Isilon, PowerVault MD, PowerVault TL & EqualLogic

Hitachi

VSP, USP-VM, USP-V, HUS-VM, HUS-110, HUS-130, HUS-150 and AMS

HPE

3PAR, EVA arrays, StorageWorks, MSL Libraries, LeftHand, MSA arrays and MDS arrays

IBM

DS8xxx, Netezza, XIV, Storwize (V7000, V5000, V3700), DS6xxx, DS5xxx, DS4xxx, DS3xxx, 2105 Shark, TS3500, TS3400, TS3310, TS3200, TS3100, 3494 Library, LTO Drives, 3592 Drives, 3590 Drives and 3588 Drives

NetApp

FAS Filers

V-Series Filers

Quantum

Scalar i40, i80, i500, i2000, i6000

Superloader

StorageTek

StorEdge, STK 9310/9311/9330, SL500E, L700E, SL8500, 4480s and 9490s

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