3PAR
 
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3PAR
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Storage Management Support 

Storage Management Highlights:

  • Highly trained and experienced HP 3PAR engineering team
  • Storage Provisioning; which includes bringing new hosts into array and all zoning requirements for the SAN Fabric 
  • Storage Event Reporting and Monitoring using Inform and or Solar Winds if available 
  • Heavily experienced in 3PAR event analysis, problem determination and resolution scenarios 
  • NorthSmartIT follows a "Fix Then Find Out" policy for existing HP 3PAR customers 
  • Performance Monitoring of array 
  • 3PAR Capacity Planning and data migration strategies 
  • 3PAR Replication setup and management (if applicable)
  • Adhere to 3PAR best practices 

Structured Support System: 

A multi-tiered support system.

  • Remote monitoring software will notify the NorthSmartIT Call Center and the assigned HP 3PAR Storage 
  • Engineer assigned to the account 
  • NorthSmartIT Storage Engineer engages the FE for support as needed
  • NorthSmartIT FE has the flexibility to escalate support as needed 

Proactive Support System

  • Regular health checks performed by trained NorthSmartIT 3PAR Engineer
  • Proactive support can be planned and delivered
  • 3PAR Replication setup and management (if applicable)
  • Adhere to 3PAR best practices 

Joint Engagements 

  • Performance Monitoring of array
  • 3PAR Capacity Planning and data migration strategies 
  • 3PAR Replication setup and management (if applicable)
  • Adhere to 3PAR best practices 

Management & Support Offerings 

Monitoring, Reporting and Support. 

HP 3PAR array alert monitoring can be provided using the following methods: 

Utilizing HP 3PAR service processor and the specific tools by the assigned 3PAR Storage Engineer

  • System events can be monitored, analyzed and resolution determined
  • Port Utilization for Node and Host ports can be monitored and analyzed using a pro-active approach
  • Resolution and/or replacement of physical parts can be performed 
  • Analysis and logistical maintenance of arrays, cables, interconnects and environmental conditions can be performed 

Specific Inform Reporting Elements 

  • Monitoring of Storage Nodes
  • Monitoring of Physical Disks
  • Monitoring of CPG Groups
  • Monitoring of Disk FC Ports
  • Monitoring of Host FC Ports
  • Monitoring of Data Replication Groups
  • Monitoring of Virtual Disks 
  • Snapshot setup and configuration

Focused HP 3PAR Array/Environmental Monitoring: 

  • Monitoring of Disk Failures 
  • Monitoring of Host Port Performance and Utilization
  • Virtual Volume Utilization on a Tier Bases
  • Replication issues "if applicable" - (Synchronous and Asynchronous Modes)

Additional Support Options:

  • Run Monthly SAN Health reports and document on any anomalies or changes that should be addressed. These include port usage on the SAN Fabric, SFP related problems and overall health of the SAN Fabric environment. 
  • Provide an initial 3PAR assessment that will outline best practices and provide recommendations based on the findings. 

Additional Support Notes:

  • Concurrent Maintenance support operations on HP 3PAR arrays require NorthSmartIT 3PAR evaluation before engagement
  • Many HP System Report 3PAR operations are considered software/administrative activities and must be reviewed in a case-by-case basis before supported 

Supported 3PAR Models 

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