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EMC Platforms Defined


Flare & Unisphere Updates & PatchesEMC
  • No-cost updates
  • Bug fixes and Rev Code Patches are FREE when the customer has access to PowerLink
  • Upgrades are fee-based
  • SAN Health Check is a Professional Services engagement 
  • Dart & Navisphere updates/upgrades are fee-based
Software Technical Support

Technical assistance and knowledge transfer allowing the customer to troubleshoot and gain general knowledge in the use of the respective product GUI. 

  • Review of EMC Software revision and advise accordingly if an upgrade should be performed. NorthSmart IT does not offer any software upgrades, just OEM best practices recommendations.
  • Answering general questions and giving basic direction related to the base functionality of the specifi c software GUI.
  • Answering general questions and giving basic direction in the use of the Software Product.
  • Technical assistance and general knowledge transfer helping the customer to troubleshoot problems they are having with the functionality and use of the covered software products as identifi ed above.


  • EMC Clariion IE Expert
  • EMC Clariion IE Specialist
  • VMware
  • EMC VNX Unified
  • EMC SI2 Technical Architect 

EMC Software Support

  • SnapView
  • Mirrorview
  • Sancopy
  • PowerPath
  • Navisphere/Unisphere

EMC Platforms

  • EMC Clariion
  • EMC Celerra
  • EMC V-Plex
  • EMC Data Domain
  • Symmetrix (DMX3, DMX4 above Enginuity code level 5771 and VMAX)
  • EMC Centera (HW Only)
  • Isilon (HW & SW) 

Switches & Routers 

  • Brocade, McData
  • Qlogic 
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