STRORAGETEK
 
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StrorageTek
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StorageTek Support 

StorageTek

  • Support of the entire Oracle (STK) product line including all silos, tape libraries, and tape drives
  • Provision of microcode, microcode updates, engineering changes and firmware updates for select StorageTek labeled products
  • Advanced Remote Tape Unit Support tools 
  • True tiered-storage support from tape to virtual tape to disk, mainframe and open systems, and mixed environments
  • Extended product life support for 7+ years. 

Prevent/Predict Remote Support 

E-LEM® Enhanced Library Event Manager - Proprietary monitoring tool provides constant systems error data reporting for all STK library and tape products.

ERDS® Error Record Data Set - Real time error capturing software system for tape libraries in an IBM mainframe environment.

FED-AA® - An automated service alert and field dispatch system linked to E-LEM® and ERDS® 

Microcode & Updates

This NorthSmartIT partner is the only Service Organization (other than the OEM) that has an Ordering Agreement with the OEM for replacement microcode, microcode upgrades, or microcode updates for select Oracle/SUN Microsystems (STK) storage products that could be required currently or in the future for post-warranty maintenance support. This Agreement (Dated 11/30/06) was the result of a legal settlement with SUN Microsystems/StorageTek that permits them/us and only them/us to utilize its Intellectual Property in support of selected STK products.

ROBOTIC

TAPE         

VIRTUAL

SL8500

SL3000

SL500

9310/4410

L5500

L180/L700/L1400

L20/40/80

9740/9730

9714

T10K-C

LTO 3-6

9840

9940

4480

4490

9490

DLT

SDLT

VSM 1-5

V2X

VTL

ST25xx

6140/6540

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SLA Flexibility

  • 7 x 24 x 4 hour response
  • 9 x 5 x 4 hour response
  • 9 x 5 x NBD response
  • All SLA selections include spare parts and on-site labor  
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