E-LEM® Enhanced Library Event Manager - Proprietary monitoring tool provides constant systems error data reporting for all STK library and tape products.
ERDS® Error Record Data Set - Real time error capturing software system for tape libraries in an IBM mainframe environment.
FED-AA® - An automated service alert and field dispatch system linked to E-LEM® and ERDS®
This NorthSmartIT partner is the only Service Organization (other than the OEM) that has an Ordering Agreement with the OEM for replacement microcode, microcode upgrades, or microcode updates for select Oracle/SUN Microsystems (STK) storage products that could be required currently or in the future for post-warranty maintenance support. This Agreement (Dated 11/30/06) was the result of a legal settlement with SUN Microsystems/StorageTek that permits them/us and only them/us to utilize its Intellectual Property in support of selected STK products.