NorthSmartIT specializes in providing support and both OEM and Third Party Maintenance (TPM) for over 400 (and growing) technology manufacturers. Our agnostic approach to OEM and TPM providers gives you a neutral advocate with expertise in both areas and delivers cost savings of up to 70% on maintenance.
NorthSmartIT has the network to support over 400 technology manufacturers with both OEM and Third Party support enabling review of maintenance and support options on the individual OEM’s. We provide our clients access to transparent comparisons and will advise on support renew vs. hardware refresh allowing for up to 70% savings on annual maintenance costs.
Our unique partner delivery model combines a geographic reach with capabilities greater than any one Service Provider can typically offer.
With over 850 available Depot’s and over 30,000 Field Engineers we are able to provide onsite service and parts in over 150 countries. Additionally, regardless of location, every Field Engineer has a backup who has additional support through the Center of Excellence, which is staffed 24x7.
Through SmartIT.Portal’s single secure log-in on you can globally manage every single asset across every single contract from every single department, whether we’re supporting all or only a portion of your IT footprint.
As part of SmartIT.Lifecycle we will provide you with a cost/value report that provides visibility in to assets that can safely be considered for TPM and which should stay with the OEM’s. The report highlights cost savings differences, down to the asset.